Question 1

Are the flowers in the pictures the exact flowers I will received, everytime?"

Accepted Answer

Picture showcases our deluxe bouquet, unless stated otherwise. If a flower pictured is unavailable for any reason, we will substitute this for a flower of the same or higher monetary value and in a similar style and colour. 
Please note as with all natural products there may be slight variances in colour. If you have specific requirements for your bouquet, please call us to let us know. When you receive your bouquet, we recommend unpacking it, cutting the stems and displaying them in fresh water, in a cool room.

Question 2

When do you deliver?

Accepted Answer

We'll deliver 7 days a week, from Monday through to Sunday!

Question 3

Same day & next day Sydney delivery

Accepted Answer

For same day Sydney delivery, please order before 12pm to receive your flowers later that same day to any Sydney location, Monday - Saturday. Our drivers will hand deliver your bouquet between 9am and 7pm, unfortunately we cannot guarantee or specify a time slot. If no one is home to receive the flowers, a delivery note will be left to specify whether the bouquet was left with a neighbour or in a safe place on the property.

Question 4

I'm having issues ordering.

Accepted Answer

Sorry you are experiencing issues ordering with us.
Please get in contact with us via email: marisa@marisasflowers.com, or phone 0424 149314 to place your order or reoslve your technical issue.
Our phone lines are open Monday-Sunday 8am-6pm

Question 5

My order hasn't arrived yet.

Accepted Answer

We will aim to deliver your order between 9am - 7pm on Monday - Saturday to Sydney postcodes but unfortunately cannot guarantee or specify a delivery time slot.  If you would like an update on the status of your order delivery, please email: info@madamlampini.com or phone: 0424 149314

Question 6

Refunds & returns policy

Accepted Answer

We pride ourselves on delivering the most beautiful bouquets and offering excellent customer service. In the unlikely event that you are unhappy with your order, ﻿please get in contact with us via email: marisa@madamlampini.com and state your order number. Depending on the situation, we may either offer to send out a new bouquet or a partial/full refund.

Question 7

Who is Madam Lampini?

Accepted Answer

Enter your answer here

Question 8

How can I see what I have ordered?

Accepted Answer

Click on the Account  icon in Client Dashboard to see the products or Arranged Together boxes you’ve ordered. The summary page will also show what you’ve ordered and the date we’ll send it out alongside your flowers.

Question 9

How do I get in touch?

Accepted Answer

You can either give us a ring on 0424 149314, or drop us a line at info@madamlampini.com
 
If you're not in a rush and prefer something a little more traditional, our postal address is:
Madam Lampinni
62 Mary Street
Hunters Hill
2110 Sydney
NSW Australia

Question 10

Are you hiring?

Accepted Answer

Have a look on our Jobs page, or drop us an email at marisa@madamlampini.com.

Question 11

Can I cancel/amend an order?

Accepted Answer

You are able to cancel/amend orders up until the cut off point for your flower delivery. To cancel you regular flowers log into Client Dashboard, click on My Account and then on Subscription. You will find a cancel option there.

To skip a week or amend a delivery date list log into Client Dashboard, click on My Calendar and then follow the instructions or call our team on 0424 149314 and we can sort it for you.

Question 12

When will my order be delivered & how?

Accepted Answer

Your order will arrive with your next available flower delivery, and will be sent via the same delivery method as your flowers.

Question 13

When and how do you take payment?

Accepted Answer

If you're ordering from our Shop, we'll take payment for both your box of flowers and Shop order two days before your delivery. We’ll charge the card on your account.

Picture of Marisas Office

Picture of Marisas Office

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